10-05-2007 11:22 AM - edited 03-14-2019 01:23 AM
Is there a way for a customer to put in their number in a webpage and have that webpage enter a call into the queue? Then have the system do a callredirect to have the agent call the customer back?
Thanks,
Mike
10-07-2007 10:39 PM
Hi Mike,
the depicted scenario is exactly what the web option is providing as a feature in the IPCCE world, it is called web callback, as an example it is used in Cisco Live! calls.
Are you looking for an IPCCX or IPCCE solution?
Regards,
Riccardo
10-10-2007 11:05 AM
This can be done in IPCC Express. You will need to set up a script & application that can be called via a http trigger.
The web page that calls the script will have to collect customer's phone number in a form. The form can then pass the data as parameter to the IPCC Express Script. The form can use either a GET or a POST to do this such as:
10-10-2007 11:07 AM
link to document referenced in reply.
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