HTTP Trigger - Lands in a CSQ then to an agent

[george.ingles]

Hello,

I’m looking for a template script that will guide me through the following:

•1)      From a web page enter a phone number you want to be called at.

•2)      After clicking a submit key using an http trigger a phantom call will be made to the “web callback queue” - which holds your spot in queue.

•3)      When it’s your turn in line an agent from the “web callback queue” will answer the phantom call

•4)      then the system will auto dial the number that was entered on the web page.

•5)      This will connect the agent to the web customer

Can someone direct me to a website or manual that will have a template for me to follow?

We are running:

UCCX 7.0(1) SR5

Call Manager 6.1.3

Thank you.

[Anthony Holloway]

It's not the Call Control Group which handles the media, it's the Cisco Media Groups.

Can you start your own post for troubleshooting please?

[hamed1900]

Hi Anthony/Geroges,

I am exactly working on the Same task which also I need to include the Holiday Check as well. I am given two scripts but no idea how to make it work with our Website.

I have attached the images.Any help would be appreciated.

Hamed

[george.ingles]

I used P. Brognon explanation of the http trigger to get me started. You can find it here: https://supportforums.cisco.com/message/1033506#1033506 .

For your http variables you can view an explanation of them in Cisco Unified Contact Center Express Editor Step Reference Guide, on page 2-105 located here: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801_step_ref.pdf

[hamed1900]

Hi George,

Would you be able to upload you working Script just for refernce please.

Thank you,

Hamed