HTTP Trigger - Lands in a CSQ then to an agent

[george.ingles]

Hello,

I’m looking for a template script that will guide me through the following:

•1)      From a web page enter a phone number you want to be called at.

•2)      After clicking a submit key using an http trigger a phantom call will be made to the “web callback queue” - which holds your spot in queue.

•3)      When it’s your turn in line an agent from the “web callback queue” will answer the phantom call

•4)      then the system will auto dial the number that was entered on the web page.

•5)      This will connect the agent to the web customer

Can someone direct me to a website or manual that will have a template for me to follow?

We are running:

UCCX 7.0(1) SR5

Call Manager 6.1.3

Thank you.

[Anthony Holloway]

Some questions for you:

• Do you want UCCX to render the HTML page or your web server?
• Have you ever worked with a callback script before?
• Have you seen the callback script sample in the script repository?
• Do you have Premium Licensing?

[george.ingles]

Hello Anthony,

1. I would like UCCX to render the html page

2. I have a working callback script for callers

3. Yes I’ve seen the script

4. Yes we have premium licensing

I thought I would be able to leverage my caller callback script for the web callback. I have the web page piece working, when I land in my script I having trouble getting the contact to land in a queue.

[Anthony Holloway]

Oh wow, so you have most of it done already.  Can you screenshot the relavent script section where you are having trouble?

[george.ingles]

The get digit string is where I get a contact is null error.

[Anthony Holloway]

You are using the wrong contact. You should be using the same contact that is on the place call step.

Sent from Cisco Technical Support iPhone App

[george.ingles]

I changed the contacts on the place call and get digit string to match. When I run a debug I’m getting this error on the get digit string command “com.cisco.dialog.SimpleDigitStringDialog” is not supported.

[Anthony Holloway]

Can you open the prpoerties on your Place Call Step and screenshot that next to the step in the background?

Can you also screenshot your cisco media groups page in AppAdmin?

I have a feeling there may be a problem with your dialog group setting on the Place Call Step.

[george.ingles]

I’ve attached the screen shots.

[Anthony Holloway]

Please do not paste screenshots inside of MS Word documents.

1) It assumes I have MS Word (or an editor that can read it)

2) It's not necessary, as you can upload picture files (png, jpg, bmp) just fine without the extra wrapper.

I'll wait for you to upload the image again.

[george.ingles]

Sorry about that here they are:

[Anthony Holloway]

Thank you for that.  So I can see that your Cisco Media Group ID is "0", but you are using a value of "1" in the script.

In your script, change the value for Dialog Groups from "1" to "0" and test.

[george.ingles]

That got me past the error. Thanks for your help Anthony.

Sent from my iPhone

[Anthony Holloway · Accepted solution]

Glad to help. Please rate any reply you feel was helpful.

Sent from Cisco Technical Support iPhone App

[m.liew]

Hi Anthony

I have run into exact same issue.  I have made the changes as you've suggested in your reply.  I've created two new call control groups and without luck.  I am still getting the exact same error message

“com.cisco.dialog.SimpleDigitStringDialog” is not supported.  Any suggestion?  Thank you.