Hung calls in Cisco Supervisor desktop

[sukanya_r]

Hi All,

I am facing an issue in Cisco Supervisor Desktop(8.0) where the calls are struck in queue for 2-3 hrs. We also notice a lag in the call queue and the display is not in sync. We can see the real time calls and chats in CUIC reporting, but those are not appearing in Cisco Supervisor Desktop. Any pointers to flush these hung calls and chats and what could be the reason for the delay in getting the details in CSD.

Regards,

Sukanya

[Sudheer Reddy Alluru]

Try restarting Cisco Chat Service and Cisco Enterprise service and check it....

[sukanya_r]

Restarting Chat service and Enterprise service will have a downtime in the Contact center. Is there any other alternative to resolve this?

[Chintan Gajjar]

if you have redundant CAD services there will not be any doen time.

restart one by one on both the servers, there is no other way i can see, as supervisor functionality is strongly driven by Chat service.

regards

Chintan