I can only transfer 1 call

[Jesse999]

hello dear community Webex,

i can only transfer one call so what i mean is

1. call come in
2 pick up
3 transfer the call
then it work! but when i do it now again and they are still in conversation i can't transfer the call then is ther someone who has a solution for thiis.

so I can transfer multiple calls.

it's very important for my company !

i hope to hear.

kind regards,

jesse

[Jesse999]

for the person who can fix this problem I want to pay 50 dollars BTC hope to hear soon

[Gerry O'Rourke]

Jesse,

The reason you have not got responses is not that people don't want to help - it is because your problem statement is unclear so we don't know what your actually issue is.

Please document exactly the call flow, step by step.

1) Party C (Customer) Calls into IVR and queues to Agent 'A'".

2) Agent 'A' Answers call.

3) Agent 'A' Transfers call to ?? (Agent B?) 

4) Does the first transfer call end or not? Do they want to continue this 'second' call and also talk to another new party?

Gerry

[david.macias]

Are you transferring calls directly to an agent phone? Generally in UCM agent lines are set with max calls 2 and busy trigger to 1, so more than likely that's the issue. It might be best to create agent based queues and transfer calls to that.

david