I like to add a option in my script

[ArunMurali39952]

Hi Guys ,

I like to add a option in my script that will check if our Spanish agents are logged in to CSQ's

Update Spanish logic to check if Spanish agents are logged in to CSQ before allowing them to into the queue

* Like to Create a prompt to push them to the English queue or leave a voicemail if no Spanish speakers are available.

[Thomas G. Johannesen · Accepted solution]

Hey.

You can use the "Get Reporting Statistic" step in the UCCX editor to get the number of agents logged in for a CSQ.

Then build your logic out from if logged in agents < 1.

Hope that helps

[ArunMurali39952]

Thanks for response i tried the suggestion . Let me know if am going the right way . Can you please tell me where should i add the "Int Caller time"  Variable so that i can get the result . Right now it's not populating any result .Please find the screen shot where currently the call variable is . In which Set Enterprise Info should i give the "Int Caller time" So that it will give the result