Background: ( NB Router time is 2hrs ahead of CUSP Time, so router logs is always +2) Call comes in to PQ, answered by an agent and was transferred to another queue.. ++ ICM selects an agent in new PQ and returns the label for the agent ++ 14:36:44...
Forum Posts
I would like to read the value of URI property in Cisco CVP Voice Element. This URI property is where we define the media file to play from the media server. Is there anyway I can read this value using Java.
Buenas tardes, Tengo un cluster UCCX Ver 11.5 pero no puedo encender el service Cisco Unified CCX Database este me aparace en el publisher apagado y en el subcriber encendido y por ende no puedo sincronizarlo y no funciona correctamente el IVR, he ca...
Hello Everyone,Upgaded the UCCX 10.6 to 11.6. Seems like the only available language for FIPPA is english. In 10.6 our agents had the buttons (Ready, Not Ready) in French but after upgrading to 11.6, the langauge turned to english. Is there any way t...
Hello,Newbie here. Can someone provide me an example on how to assign a value to an array? What step should i be using? I have tried Set method but there is no way to give the position of the array.Thanks in advance.Contact Center, UCCX, Other Contac...
Hello, Cisco finesse, Is there any way to get popup message when my softphone disconnect/ unregister. Agents are working from home, sometime WIFI get disconnect and finesse status goes to 'Phone Failure' but user don't get any warning. So they assume...
Hello , I am looking for some facility like a web portal or interface where customer can directly access the CUC configuration window and change his holiday dates . As its a regular practice where we need to modify the dates every year in holiday ca...
Resolved! UCCX Step upgrade - license requirement
When doing a step upgrade from UCCX 10.5 to 11.6 to 12.5, is it necessary to relicense the UCCX HA cluster at 11.6 prior to the 12.5 upgrade, or can you just go straight through?
Resolved! Constant Live Call Monitoring
Hi, Is it possible to do constant live call monitoring for an agent? Right now, through Finesse and Calabrio, when a manager live monitors an agent, once that call ends, the monitoring stops. To monitor the next call, they have to start another liv...
Hello , is someone encountered with this situatiıon ? Agents Total Talking field is not reseting . Do you have any idea ? it can be fixed by restarting any services ? Uccx Version : 10.6
Dear All, We installed 12.0(1) ECE_12_Fresh.iso and service are up and running. But not able to open Workflow getting Java error. https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70396.html As per the above guideline migrated to ECE-12...
uccx 12.5 seems to have some bugs in agent statistics. agent state changes into reserved when in not ready state and receives a Non-ACD call.reports of a sample agent are attached .while she has received only 2 ACD calls (1010 Trigger) , agent summar...
Hello,on a CCX 12.0.1 (HA Cluster) our customer is using webchat and would like to show real names on webchat instead of the usernames. I configured these names in the "agent alias" field but from time to time (after 1 or more days) the agent alias f...
Hello, We have requirement in uccx 12.0 where agents has to enter notes/comments during a call with customer. We need this notes to be available in the report (inbound historical) generated from CUIC.Kindly let me know how I can achieve this. Thanks...
Has anyone interfaced to Epic (medical) web services from Studio/Vxml server?I'm looking for some basic info on how it's done.Is it REST or SOAP?Does anyone have any info?
