UCCE, Finesse, and NAT

[mseebeck]

We are planning a project to migrate Data Centers and UCCE servers to new locations in several steps.  We would like to use NAT at several steps in the project.  Will Finesse and UCCE work with NAT.  What are the caveats?

Michael

[Shalid Kurunnan Chalil · Accepted solution]

Hi, 

As per the release notes of UCCE 12.5, it supports the UCCE behind NAT. Please find below a snippet from the security guide for relase 12.5

"You can deploy IP Phones in a Unified CCE environment across NAT. You can locate remote Peripheral (PG) servers on a NAT network remote from the Central Controller servers (Routers and Loggers). NAT support qualification for PG servers was limited to a network infrastructure implementing Cisco IP Routers with NAT functionality.

Agent Desktops are supported in a NAT environment, except when silent monitoring is used. Silent Monitoring is not supported under NAT.

For more detailed resources on how to configure NAT, see https://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a0080094e77.shtml.

For more details on how to deploy IP Phones across NAT, see https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/ipaddr_nat/configuration/12-4t/nat-12-4t-book.pdf.

"

Regards, 

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