ICM script question

[Rafi007]

Hi All,

I have a query regarding the ICM script 

Lets consider i have a simple script with queue to skill group node ,and suppose if all the agents are busy then call is treated as successful exit or failure exit now 

Thanks,

[jpsweeney77 · Accepted solution]

Success branch. Failure would be if no Consider If conditions were met or in a RONA condition.

[Rafi007]

Thanks for your kind reply ...how can i improve my scripting skills