ICM Sprawler

[b717k]

Hi,

I am planning to build lab and want to test ICM Sprawler (10.5 and upgrade to 11.5) , can anyone advise on the hardware requirement.

Regards,

Bala

[Ramamoorthy Shanmugam]

Hi ,

Are you planning to use existing or new hardware ?

Any specific reason for 10.5 ?

UCCE current  version is 11.6 .x .  you can build Lab  from 11.0.1 then upgrade to 11.5 or 11.6 .x .

There is no OVA / Hardware for ICM Sprawler  setup . Lap purpose you can use  Cisco UCS servers for B/C/H series  or 3^rd party supported Hardware.

Refer the below link for UCCE Virtualization and Hardware reservation  details .

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-unified-contact-center-enterprise.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/ucce_10_5_x_compat.html

http://docwiki.cisco.com/wiki/OVA_Template_Details_for_Unified_Contact_Center_Enterprise_Release_10.5(1)

Thanks & Regards,

S. Ram

[b717k]

Hello Ram,

I am planning to install 10.5 and upgrade to 11.5.

I am having PC box with 32GB RAM/2TB HDD/i5-7th gen 270 board.

[Daweeks318]

Hi Ramamoorthy,

I'm installing UCCE v12.0(1) Sprawler setup in lab, but I'm unable to create database in ICMDBA. The ICM installer ran with domain admin account and finished with out any issues.

I can successfully identify my domain in Domain Manager and can add the facility and instance with no problem. I've also verified my domain admin account is a member of all the Domain Manager security groups.

The problem I'm running into is I cannot create a new database in ICMDBA. My server appears in the dropdown but my instance is not showing. All the options are greyed out.

I followed cisco's SQL installation steps and adjusted the Collation to Latin_General Binary. Also, I reordered the client protocols, 1)shared memory, 2)named pipes, 3)TCP/IP. The SQL port number is the default, 1433 (TCP) and 1434 (UDP).

Any ideas why i am not able to create a new database in ICMDBA, and all the options are greyed out?

[vijayparthi1]

Hi Ramamoorthy,

Please let me know the Virtualization and Hardware reservation for UCCE 12.6 Sprawler home lab setup.