Hello,Using CCE Script Editor 11.6.1We are in the process of upgrading this.I have a user group that would like to automate their 5 person on-call rotation to eliminate the need to do it manually. Is there a variable or condition that uses weeks (52...
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I have created a new ccx script for a new call queue. Here is the concept. incoming call, if agents are available, doesn't play message, just starts ringing first agent. If all agents are busy, then it goes to a queue and plays a please hold messag...
I can log in as an administrator but as an agent it fails - any ideas of what to do next? We are running UCCE thanks
We've been using ccx 12.0 with demo licenses, recently the trial period has expired.We got licenses for 12.5 version in our smart account and we have upgraded uccx verison from 12.0 to version 12.5.As expected the system remain on classic licensing a...
I restarted UCCX SUB server and appadmin is not loading.UCCX page loads and when I click UCCX Administration, the page is not loading.Please help. I restarted tomcat but no difference. One more thing, after restart, UCCX CUIC service stuck in STARTIN...
Hi,Guys. I have problem with my PCCE (Lab only) with call flow : Customer dial number 2011 Route to CVP -> ICM (Caltype) -> skill Group -> agent I trace on the route log viewer, we have error "No default label available for dialed number", and i...
Hello,Is there a way to have an agent be part of multiple call centre teams, but not receive calls from certain ones if they don't need to?I'm kind of familiar with the skills system, so I know I would likely need to add the 2 or 3 skills to their pr...
Hi,In UCCX, phone failure of agent was leading to "NOT Ready-Phone Failure" , but in CCE it causes the finesse to logout. is there any way to change the behavior in CCE?Thanks,
Hi All, Can someone help me on the subject query. I am working on a script where i want to save the user entered digits on a text file. For post call survey- For a caller to particiate in survey, we have created a RP to which Agent will transfer th...
I am currently trying to change the start if the week from a Sunday to a Monday, so that my reports run from Monday to Sunday, not Sunday to Saturday. Has anybody changed this or know how to do it? is it part of CUIC or part of UCCE that needs to be ...
Hello,I am planning to upgrade HW servers hosting UCCE/CVP v12.0(1) from UCS B200M4 to UCS B200M5 (no UCCE upgrade just hardware migration).We are planning to do the cold copy of the VMs (shutdown the VMs and copy from old hardware to the new hardw...
how to get logs through RTMTi can't to find out information why my datasource won't connect to my oracle database.
Hello Experts,Due to a power outage, we need to rebuild our UCCX Publisher. Unfortunately we don't have access to DRS backup as the SFTP server needs to be rebuilt as well. The Sub is healthy and functional. In my career, I have rebuilt the Pub many ...
Is it possible for these to work together? Can the end user have both an extension mobility profile along with other devices associated with them? Thanks, Joe
Hi folksI've been using the Set Enterprise Call Info step for a long time, and have noticed that the fields are not being set when a Call Redirect Step is used to transfer the call to another UCCX trigger. It works fine when redirecting to numbers ou...
