Hi All, Looking for a solution in PCCE11.6 for our requirement. Have to identify and prioritize previously abandoned calls and provide different customer experience. Could you recommend a solution to identify customer number is in the abandoned t...
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Please consider taking a couple minutes to stop by the Cisco Community booth (#2773) in the World of Solutions if you're at Cisco Live this week. If they scan your badge they'll make a small donation to the March of Dimes, and it'll help you earn poi...
Hi, I have a UCCX system and have written a script that talks to a CRM API using REST. The data is returned in JSON format. For most entries I can parse the required data ok using the Get JSON Document Data step but I am having issues with one partic...
Hi, I've to apply position in the queue to our production IVR.Like "you're second in queue" and etc. I've faced with some problems with it. Can anybody share simple aef with position in queue subflow applied? Thank you. UCCX Premium 10.6.1
Good afternoon everyone, I hope you're all well. I'm just curious to know if it's possible to modify our default font and text size for our email responses within Finesse? Our corporate standard is Arial - 12, and it seems like by default our Finess...
Hi guys,I've generated this report and I got entries with a CSQ name without an asterisk and with an asterisk.I've seen on the user manual that - Name or names of the CSQ or queues for which the call was queued. This field displays up to five CSQs se...
We have Server Side applications (java based), in this application, we are calling Finesse APIs and Getting XMPP SubScription and then we integrate this Server Side application with other our Thick / Thin clients to provide the Telephony Operations. ...
Just noticed the Apache Tomcat 9.0 has automatically stopped, found this error message in Event Viewer The Apache Tomcat 9.0 Tomcat9 service terminated unexpectedly. It has done this 1 time(s). After starting the Tomcat Service, the CCE Reskilling To...
Hi, We started getting the QM2020 error lately stating a user is not being recorded due to missing SIP messages.We get roughly 10 a day at random times depending on the polling intervals. The polling period is roughly every 15 minutes.Configuration...
Not sure if this is in the right location buy here goes... I am a Helpdesk Engineer and I know we use CISCO Call Manager for our phone system.One issue is that the phone never goes to busy wrap up so I never got any time to finish (log) the last ca...
Is there a way to set the Peripheral Variable in an ICM script to be the EnterpriseName of the Call Type? I see that there is an option of setting it to the Call Type ID. I am on UCCE version 12.5.
Good day, My customer plan to upgrade OS to windows 11. In windows 11 there is no internet explorer, I have tried using mozilla firefox and microsoft edge with compatibility internet explore to login cisco finesse, but stuck in loading report. It wor...
Hi, Recently upgraded the UCCE 11.x to 12.6 and Finesse supports only HTTPS; Converted the gadget to HTTPS uploaded the certificates in Finesse and Tomcat server (external gadget application) however its returned error; Cisco guides does not have d...
Dear All, We are running on PCCE 12.5.x setup in Finesse supervisor Team Performance gadget Agent View History showing as blank. By default, not sure whether View history will work or not. We tried all the browsers but had no luck. Please let me...
Finesse Queue Data is displaying 25 Agents Logged in , however there are only 8 agents assigned to this queue. Cleared browser cache etc. How are these stats calculated?
