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Level 1
Member since ‎03-03-2013

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  • 7 Posts
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User Activity

When a call comes in and is answered in Finesse the “Wrap-Up Reasons” are not getting refeshed in between calls.After the wrap up reason is chosen it remains into the next call.  The reason is not actually being chosen,  it is just not being refreshe...
Has anyone set up a MX300 g2 video unit with dual screens? The second screen we want to use is a samsung flat screen tv?  Our organization has a dual screen video unit, but in TMS it is registered as a "Profile 52/55 Dual".  Am I going to need anothe...
Is anyone familiar with configuring Not Ready Reason Codes in Desktop Administrator, more specifically creating a new one?  From all Cisco's documentation it should be a simple task.However, when I create the new Reason Code in ICM Configuration Mana...
Does anyone know if you can create a script to log agents out at a prescribed time (say, 10pm everynight) if they forget to log out?  The  current version of UCCE we are using is ver 8.0, and angents are logging in with CAD.  Thanks.
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Member Since ‎03-03-2013 01:38 AM
Date Last Visited ‎04-18-2019 01:16 PM
Posts 7