When a call comes in and is answered in Finesse the “Wrap-Up Reasons” are not getting refeshed in between calls.After the wrap up reason is chosen it remains into the next call.  The reason is not actually being chosen,  it is just not being refreshe...

Is anyone familiar with configuring Not Ready Reason Codes in Desktop Administrator, more specifically creating a new one?  From all Cisco's documentation it should be a simple task.However, when I create the new Reason Code in ICM Configuration Mana...

Does anyone know if you can create a script to log agents out at a prescribed time (say, 10pm everynight) if they forget to log out?  The  current version of UCCE we are using is ver 8.0, and angents are logging in with CAD.  Thanks.