Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,I have written a CRS script which initiates HTTP request to an external application.But the script works properly only in the debug mode.In the normal mode the script doesn't initiate a HTTP request to the external application.The script is the sa...
I would like to install a SNMP tools in my ICM environment. In order for me to install my new SNMP client I need to stop the Cisco Contact Center SNMP Management service. Would stopping the currently running Cisco Contact Center SNMP Management ser...
Hi all,I'm having dificulties finding out if the current version on theCisco Unified CallConnector for Microsoft Dynamics CRM is compatible with the new Microsoft CRM Dynamics 2011. The datasheet only references the v4 of the Microsoft Product.Does ...
Where to get any informaton (best practises, guidelines ) for migration from UCCE to UCCX. Does cisco have ani migratio tools ( like scripts, promps migration ) for application transfer from UCCE to UCCX Thanks
I would like to use the Get User step in my script. However, the only Query Types available in that step are User ID or Agent Extension.I would like to be able to Get User by using the (personal non-ipcc) Extension and not the Agent Extension attrib...
Dear All,can you please let me know whats all the steps for health check of CVP servers
In a UCCX script, how can I access the ECC Vars within custom Java?I know how to pull them in the UCCX script using the "Get Enterprise Call Info" step. I want to grab all of the ECC key value pairs without knowing how many there are or their nam...
When performing data resync I get the following message: "Errorcode: Data Resync operation is not allowed as database on publisher node is down."Could someone point me in the right direction. I'm pretty much new with Uccx and have checked CUCM databa...
Hi,When Agents phone ring they should get a list of disposition codes on their screen however they have the error message as shown in below screenshotthis error stays on the screen and doesn’t go at the end of the call. CAD v8.5 .Guys any idea ??Tha...
Hi All,AM using Queue to Agent, the rpoblem si when i login and Agent Available, the call lands. The calls is queued if the agent is not available. When i make the agent not ready, the call is supposed to be queued. But i the call fails to queue. How...
[string] Variable1 = "/*"[string] Variable2 = "4340"I would like to combine these 2 Variables and set it to a 3rd Variable using the Set Step. So the final outcome would look like the following...[string] Variable3 = "/*4340"Here is what I have which...
Hi,Agents cannot see what country the person/caller is calling from, the language they have chosen to be spoken to, the time the Phone call lasts and if the call has been rerouted.Guys any idea on the above interesting issue ??Thanks !!Shridhar Redd...
What is the recommended/supported version of JTDS for UCCX 9.0? I have used 1.2.5 successfully with 8.5.1, but I see recently released version of 1.2.6, 1.2.7, and 1.3.0. Anybody have any expereience with the newer JTDS versions?
I am trying to decide which number customers should use when calling our Sales Manager. They will dial a single 800 number to get to our main line. Then, they have the option to press 1 to dial by extension. All Sales Managers will have business ca...
We are currently experiencing an issue that I am unsure how to resolve with Contact Center Express, so here it is:If I am on a call on my personal line, my agent line will present a call to me. How do we make the contact center realize that I am alre...
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