Hello.I have a UCCX 8.5 & CM 8.0.2. When I run IVR based outbound campaigns I am not able to find the calls in th CDRs. Does anyone knows why?Regards,Edgar.:
Hi:I'm installing a Cisco Contact Center Express 8.5.1 in a virtualized server but when I tried to configure a team, I observed there ar a lot of Default teams created and every time new Default teams are created.Any idea about what is making this tr...
We are running UCCX 8.02 and a customer asked if we can run CAD 8.5. Does anyone know a to run a higher version of CAD with a lower version of UCCX? We are planning an upgrade later but the customer wants to know if they can upgr...
Referring to the voicemail.aef script example (https://supportforums.cisco.com/message/3531998#3531998 ), how can I retrieve or playback the stored voicemail messages (stored in en_GB/documents/voicemail) on the UCCX 8.5.1 server using asp or php ...
Good afternoon! Not having much luck searching for this answer.I am trying to find a way to identify a transfer in ICM so I can divert the call flow. We run 7.5.10 on the UCCE side, 7.1.3 on the UCM side, and 7.0 on the IPIVR side. We have a set o...
Hi All:I wanted to know if any of you had a generic or cleaned up Technical Design Document/Design and Deployment plan that you could send me? This would be a document that is used to implement the system on the customer side of things. I need one ...
Is there a way to create 1 large call tree, I have 26 Departments and would like to have 1 uniform call tree. Any suggestions? Or is this best thing to divide the departments up with the old divide it up by the alphabet?Thank you
I'll appreciate if you guys can help me on this... Our application group already created automated bill payment web site. I would like to do similar things by using UCCX 9. When customers call, they enter Customer ID, credit card/check number and...
Hi,Sometimes, Our Dialer calls very slowly,This is can be done 1 minutes and system can self-improving, ıt's happening again after 15 mins,We use UCCE 8.5.4 I checked Rogger, PD and MR PG I can nnot find any log and information there,
Hi Guys,I and my Customer are trying to do schedule future report and doesn´t work. We setting the time feature and another features correctly. Any have idea about this?Thanks,Wilson
Hello Team,I am preparing to do an UCCE/CVP upgrade for one of our customers to 9.0(1). Therefore, I have been reviewing the CVP installation/upgrade below http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_po...
Hello All,I am looking to do a script that takes the callerid of the inbound caller and routes it to 3 different groups (east, west, central) based on the area code the call is from.Anyone have any samples i could look at?I know i can get a list of a...
Hi all,I am looking at the "Call_Type_Half_Hour" table. In my understanding, "CallsHandledHalf" count when the call answered and finished. "CallsAnsweredToHalf" count when the call picked up. Therefore, "CallsHanldedHalf" does equal "CallsAnsweredToH...
Has anyone successfully integrated salesforce.com with Contact Center Enterprise where the Agent Desktop is CTI O/S, not CAD?Of course, there are a few follow on questions, but let's leave it at that for now.Thanks in advance.
Hi,In our new ICM 8.5 set up, the ctios client not able to connect to the ctios server. When i try to open connection through CIL I got the below errors. But the ctios server is active and up. But its not receiveing any events from the client. 05/13/...
