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Inactive Agents IPCC

ricardorojas123
Level 1
Level 1

‎04-11-2008 06:03 AM - edited ‎03-14-2019 02:04 AM

I have installed the upgrade of the cluster of the Call Manager to the version 5.1.2 from the version 5.1.1. The IPCC Agents were operating satisfactorily with the version 5.1.1 and after of the upgrade of the Cluster of the Call Managers to version 5.1.2 all agents are showed in the List of Inactive Agents, the section RmCm Configuration/Resources/Inactive Agents. That situation has produced this situation?

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regi_firnanda
Level 1
Level 1

‎04-13-2008 11:02 PM

Hi, I just wanted to know have you check the agent's IPCC Extention in the CallManager's End-user configuration page ?

Thanks.

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Riccardo Bua
Level 5
Level 5

‎04-13-2008 11:17 PM

Hola Ricardo,

did you upgrade the JTAPI plugin too?

Regards,

Riccardo

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