11-01-2018 08:55 AM - edited 03-14-2019 06:35 PM
Hi All,
Need any possible help on installing Cisco QM with CUCM and UCCX setup.
Tried so far
SQL 2012 with Domain 2012R2
SQL 2014 standard without Domain 2012R2
in both scenarios, it get stuck somewhere or the other, of course after some steps
to start with i can provide logs went through enough of those PDFs documentation
but at the end i think i don't know what i'm doing, even when it's a simple setup
After this screen i get to nowhere, appears as if it's not letting me move forward
This is the end result i get no matter what all i did
As per the PDF's and all documentation/forums i've checked they all point to IIS Service and Windows Firewall, which are DISABLED for sure
And the windows Administrative tools > services shows that (still have performed several service/server restarts as those guides suggest.
No Port 80 in use
What else it could be ? Logging tools or troubleshooting guides show us tools that aren't even on Cisco website.
we were recommended to buy this project as media sense is retiring, but cisco should have QM ready with FAQs, Actual Guides and Tools on CCO portal
Already, I have been told Cisco TAC won't support it as it's a new deployment (just like normal), but i guess there should be more about these errors, else we're just doing windows and SQL refresher.......
Anyone can help.
Thanks in advance
11-14-2018 11:49 AM
Guys,
anyone wants to see what's happening as per the QM CTISERVER logs attached.
Note -
CUCM 10.5
UCCX 10.6
QM 9.2
Agent Extension(s) (begins with 60416107*)
Issue - no recordings
Type of Recording - Network Recording - using Built-in-Bridge - from phone to QM (single server)
However, they closed the case by saying the product was purchased through Cisco so they need a TAC Case for this one. And, for Cisco TAC again we have some third party which doesn't let us go through as they want us to buy some hours of professional service.
I'll appreciate any help on this
11-16-2018 09:26 AM
Every time you receive a SIP invite the message is: We are not ACTIVE, partner state is STANDBY
In the Quality Management Administrator program select Enterprise/System Configuration/Status
Post a screen shot of the "Signaling Server State"
Graham
11-16-2018 11:14 AM
Graham,
this is all it shows. may be i misunderstood
using post-install
11-16-2018 12:24 PM
Do you have a single Calabrio server?
What you should see is something like this
What do you have under Telephony Groups, it should be something like this.
When you setup the Calabrio_CTI page.
when you enter the IP Address for the CTI service this is the Calabrio CTI service not UCM CTI, so enter the address of the Calabrio server.
Graham
11-16-2018 12:59 PM
Graham,
i think there's a bit different UI for the version, sharing screenshot
Yes single colabrio server and the QM CTI has the ip address for the QM CTI server itself (not the CM)
11-20-2018 08:58 AM
Graham,
Anything you'd like me to try to isolate this issue.
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