PCCE IVR based campaign with Internal Extension

[Ramamoorthy Shanmugam]

Hi All,

IVR and agent based campaigns are working fine for PSTN customers on V11.6

 Some reason , we are planning to configure IVR based campaign for Internal agents. now call is landed to Agent phone once I answered  immediately call is disconnecting.

 call is waiting in send to VRU node itself. Please advise how to solve this issue.

Thanks & Regards,

S. Ram

[Ramamoorthy Shanmugam · Accepted solution]

Hi All,

Finally it works !

[bill.king1]

Since you took the time to post that it is solved, are you going to post what you ran into so others might benefit if they run into the same issue?