Justine,
That is not something a routine practice & I am almost sure it is NOT supported. It might work without any issue but TAC might object to that & will seize support unless uninstalled. Moreover, ICM BoM guide doesnt list it under Supported 3rd Party application, hence it can be presumed unsupported.
Page 65 of http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85_bom.pdf
Snippet below..
7.7
Supported Third-Party Software Table 7-5: Supported Third-Party Software Function | Software |
Remote Administration | Windows Server 2003 Remote Desktop1 6.1 and Windows Server 2008 Remote Desktop 1
Symantec pcANYWHERE 12.5 (Windows Server 2003 only) RealVNC 4.1.3 (Windows Server 2003 only) |
Anti-virus software |
McAfee Virus Scan Enterprise 8.7i / 8.8i
Symantec Endpoint Protection 11.0 / 12.1 Trend Micro ServerProtect version 5.7 / 5.8 |
Internet Browser | Internet Explorer 7.0
Internet Explorer 8.0
Mozilla Firefox 3.6 For the latest details on browser support see the UCCE Browsers DocWiki page at http://docwiki.cisco.com/wiki/UCCE_Browsers. |
HTH
GP.
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