Hi Everyone,WIM 4.3 Standalone modeWIM pushback the assigned chat after Default 40 Seconds. Thats fine and can be increased. But that chat never get re-assigned to same agent agian who missed it before.Question: is it possible to change the default ...
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Forum Posts
Resolved! UCCX 8.5 and crystal formulas
HI AllDoes anyone happen to know how the crystal reports in the uccx 8.5 historial reports work? For example, I opened the agent summary report and it seems to be calling a stored procedure called sp_agent_summary however I don't see any select stat...
The error is "another supervisor just logged in with the same ID ..."My cxx version is 8.0.
Is it supported to query i.e. the Resource and AgentStateDetail tables realtime (snapshots), like every 10 seconds?I know these tables are only readable by the uccxhruser, just wondering what the support is to do this..
Hi ThereWe are using uccx 7 and I try to a simple script to get data from an xml file, when I try to debug the script, I always get the access deny message, please see the attachment.The xml file the script tries to access is saved in the Re...
Dear All,In our call centre we are using a recording system (voice) which is receiving the event from call manager through TAPI, paralelly as we know Call Manager PG also connected to same call manager through JTAPI. having small doubt about this con...
Hi all,We are now having many skill groups: Skillgroup1, skillgroup2, skill group3, .... in cisco IP contact center.pls consult me how can I set a higher priority that can make calls go to skillgroup1 first, after that skill group3, then skill group2...
Hello,I'm experiencing a problem with a UCCX configuration. Some of agents in a defined team sometime blink in the supervisor console (the agent appear and deseapear like if the agent console is launched then closed, launched then closed). On dektop ...
Resolved! Problems with Cisco Unified CCX editor
hello to all , I have UCCX version 7.0(2)_Build254 , recently the server was moved bettween buildings and changed the IP address . Now the Cisco unified ccx editor can not work , when I tried to log me in its show me the OLD ip address .Can you give ...
Resolved! WFO On Demand Recording
I have deployed Cisco WFO 8.5.2 into my UCCX environment for always on recording of agents. I have added CR licenses to allow recording from non agents but what I cannot figure out for the life of me is how to configure them to record on demand inste...
UCCX 7.0.(1) SR5Getting the following error when updating or adding new script applications:"It is not recommended to update the application as Engine heap memory usage exceeded configured threshold. Click OK to continue and Cancel to exit."Apparentl...
Hi NetProI have a UCCX 8.X new instalation and when start the configuration wirzard at Cisco CM Configuration, put the AXL Service Provider, Unified CM Telephony Provider and RmCm Provider click next and the web interface does not respond.In the CUCM...
I have a setup of UXXC on virtual UCS and have installed IP Phone Agent for use rather than CAD. This is working fine but the agents are asking me to display which CSQ the call is being presented from. Is this possible?
I am currently using an XML document to detail openning times and bank holidays. This works fine but previous I had a dashbaord that users could access to updat the files. I now require to update these documents with a user calling a CTI checking t...
can ANYONE tell me the distance limits on the high speed optics for the 15454 MSP - oc3, 12, 48 and 192 BECAUSE CISCO WON'T TELL ME DIDDLY SQUAT.. Not without a chasss---Posted by WebUser Jo Ann Rapacciuolo from Cisco Support Community App
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| Subject | Author | Posted |
|---|---|---|
| 03-06-2026 05:06 AM | ||
| 02-10-2026 12:54 PM | ||
| 02-08-2026 10:43 PM | ||
| 01-23-2026 10:25 AM | ||
| 01-16-2026 07:49 AM |
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