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Hi,I have a problem with the IPPA service.I configure a IP Phone Service in my CUCM, I show in the lines below: http://10.34.215.21:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jspThe opcion appear in the Cisco IP Phone 6941, but always when I press t...

HiI have one Agent who can't log in since I  changed his phone this morning. Uses Extension Mobility to logon to phone, then logs onto Agent. Swapped phone out this morning and added MAC of new phone to RMUser on CM. Error message is Login failed due...

Hey everybody, I'm having a heck of a time getting a wallboard to work correctly ever since we upgraded our UCCX server to 8.5.  As you can see from the code below the asp page is just a simple page to display agent statistics, nothing special with i...

I am using the Advanced Queues script provided in Cisco Script Repository and am able to queue a recording to the next available agent. However, when I tried to queue this recording overnight, the call has disappeared after 30~31 minutes. Any idea to...

UCCX 8.5.1 SU2 ( 8.5.1.11002-22 ) with CUCM 8.5.1 SU1. Have issue with Enterprise data not updating, when someone makes an Outbound call with agent desktop (Outbound dialer) and gets done with that call, on the next inbound call the Application Name ...

Is there any way to send a warning email to supervisor when agent reached certain amount of time during established call?, if yes, could some body give us an idea how to configure it? Thank you

Somebody can confirm if ccx upgrade promotions exists for customer NOT HAVING A VALID UCCS.?Sent from Cisco Technical Support iPad App

Hello,The goal is to add a table where some custom parameters will be stored in order to speed up custom SQL queries.Is it allowed/recommended to add a custom table to the HDS database? Is it possible to add a table to the CUIC database? Is it possib...

Hello,UCCX 8.0.2HA clusterHow can I set up RTMT to notify me when there is a failover from the primary server in the cluster?

Hi,Using Cisco CTIOS toolkit have Auto Answer with zone configured. Is it possible to move the agent State to Not ready after the wrapup is done? Then again agent make himself to ready status for next call?Thanks,Jayaprakash.

Hi,I am planning to implement UCCE 8.5/CVP for a customer. I want to know what is the best practice for AD integration, whether to use customer's corporate Directory or have a dedicated domain for UCCE?Can anyone point out any implications of both th...

i have enhanced router to 10 G implemented on netfpga. now i am going to implement it on ipv6. cabn u plz gv me detailed explanation of ipv6. i am working in verilog. i hav 22 modules to work on e.g. NDP, preprocessor. can u help me out by gvng notes...