Integration between UCCE and IVR Intervoice.

[cristian.gomes]

We need to use an  IVR Intervoice with our UCCE environment. Basicaly, our need is that some calls from PSTN will reach CVP, then it will collect user data and  transfer all data collected along with the call to Intervoice.

I tryed to do that by including an IVR PG point to Intervoice CTI Gateway and  configuring a translation routing. But, no success.

Does anybody here have such experience. I would appreciate receiving some help on configuring that or even suggestions on best call flow and topologies.

Thank in advance.

Cristian

[Amer rajai Sha'er]

Hello,

When you use CVP you don't use translation routing , you use send to VRU node and run external script , the translation routing is only used with IPIVR .

Amer

[borisnajafov]

Hello.

We are currently looking into possibilites of using Cisco UCCE with Intervoice IVR. Is this integration possible and what products do we need to have in order to achieve this kind of integration?