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Hi all,I have Cisco MCS-7845-H2 Server running UCCX 8.0, and now one of the HDD failed and red light on.I bought the new HDD-7845-H2-146= from Cisco and want to replace it, please advise any procedure prior to remove it and insert the new one, accord...

I am in need of database gathering spreadsheets to facilitate meetings with customers and insure information is complete. What are others using?  

One of our business units just recently switched from a Nortel deployment to UCCE 8.5 and wanted to maintain their skill based functionality.  For exampleAgent A - priority 1Agent B - priority 2If agent A is available they will always get the next av...

Hello,I have a requirement to have emails route to the last agent that worked on them. Using integrated EIM, I can't any way to do this.On a previous Cisco TAC case, the engineer, mentioned something about Sticky Agents, but I couldn't find any docum...

According to documentation, new install of Agent or Spv desktop is done by accessing URL using CAD server - is that correct?  Is there also an option to install from a disk?  

Does anybody know if I can use a UCCX 8.0 HA license on UCCX 8.5?

HiI know the Time Propertise of ICM Script. Based of the local time I can route the script. I need to know, how I can create a script based on different time zone. For Example ...I dialer 786...after that it will check the India Standard Time (9AM to...

UCCX 8.5(1)SU2   CAD 8.5 CSD (Cisco Supervisor Desktop) showing Barge/Intercpet shows InactiveWhat are some reasons the Cisco Supervisor Desktop would show Barge/Intercept as being Inactive? I am logged into Agent Desktop first. We are using Extensio...

Hello - Tonight we are upgrading from UCCX 8.5 SU1 to 8.5 SU2 which will prompt a CAD upgrade.  Our agents are not local administrators.  The last time we did this, we made those users in a security group that was a domain admin and it worked.  At th...

Is there a way to increase this threshold from 7200 to 43200? I have a group of employees that are that code themselves into a not ready code up to 12 hours a day. Sent from Cisco Technical Support iPad App

On UCCX 8.5 how do you change the default home page for all CIsco Agent Desktops?

Hello all, we are planning an migration from UCCX 7.1 to UCCE 8.5..our Cisco Partner has indicated that UCCE will require a seperateUCM 8.5 subscriber for agents only....UCCX 8.5 and UCM 8.5 are running on UCS 210M2 servers......Is anyone familiar wi...

Who kwows the proportion of AMD normally reached by a dialer or by Cisco Dialer.Most are AMD are recognized by the dialer but some are not .We've got more than 15% AMD transferred to agents.Nancy ThompsonLa Capitale general insuranceQuebec, Canadanan...

Does CME support UCCX premium and data base dips?

  we are running ICM 7.1.4 with ccm 4.2.3 and CVP 3.1 (no vxml server) H323. we have a business requirement which is to transfer the customer to an IVR survey tree and to collect the CED from the customer to get the result of the survey. so in conclu...