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Hi Everyone,  Another question - and before I begin, I'm completely new to UCCX, so please excuse my ignorance.  How does the outbound campaign feature work? Does the campaign itself dial the contacts in it's imported contact list - then execute the ...

Dear All,How to delete the agent names in HR report tool in UCCX 8.2.Regards

Dear AllI am upgrading CUCCX 7.0 to CUCCX 8.5, CUCM was already upgraded to 8.6.2.20000-2.Customer required MS Active Directory integration during CUCM upgrade. After the upload of CCX backup taken from PUT I am not able to login in appadmin, it says...

Does anyone have a comparative worksheet that shows the similarities and dissimilarities between the current UCCE and UCCX products?   We are currently on UCCE 7.6(1) and I am wondering if UCCX has been enhanced enough to make it a better fit for us ...

UCCE 8.5Should changing a Team Name remove recorded files from Supervisor Record Viewer for the affected Team?It appears so in our case but is this normal?Dan

Hello I have a question with Domain controllers and Active directory, I have UCCE 7.5 and need to do upgraded 8.0.1, I have the DC&AC in NON-ICM server, I doubt is when I to do upgraded over my PROGGERS is necesary run software over account within do...

Is it possible to run two different versions of CAD on the same pc.   We are upgrading on new servers to 8.6 UCCX and customer wants to leave old version CAD for backout.I dont think it will work.Any ideas

Hi     ThereI have a question about IPCC Historical report.Is it possible to allow  only see 1 CSQ historical report?For example, I have 4 CSQs (A, B, C and D), I assign an user Peter have the capability to do the reporting, by default he can run the...

Helloooi have a issue related to CRS 6.0 with HA. previously we had deployed an IVR related services and created few new tables to record the change. issue is tables got entry on primary but its not replicating on secondary. due to this historical re...

Hi All,Could you please let me know how to sort the agents by their status like ready/not ready/logout. Is it required for us to custom the application or is it available in the normal CTI OS supervisor toolkit. We are running on the version 8.0(1)

HiWe have a CCX server , Model MCS-7825-I4-CCX1 but unfortunately we don’t have any of the required installation media and the necessary licenses for it.I would like to use this for our helpdesk team ( 25 agents and 5 Supervisors)can anyone tell me w...

I`ve been asked a question regarding Service Levels. Within UCCX the levels are set so if the service level is 10 and the % is set to 25% then we expect 25% of  calls to be answered within 10secs however if you have IVR, option 1, press 2 etc should ...