Integration of UCCX with SQL DB using encryption

[lohjintiam]

Hi all,

Out of the box UCCX script editor is not able to establish an encrypted connection to external DB

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_1.html#Enterprise_Database

What other know alternative is possible?

Thanks!

-JT-

[Anthony Holloway]

Are you interested in, and able to use HTTPS REST APIs to access your data? That's going to be the best I can offer as an alternative.

[lohjintiam]

Open to any suggestions. Using HTTPS REST API would need SQL's end to make it API enabled while from UCCX will be using custom Java codes?

Thanks!

-JT-

[Anthony Holloway]

Actually, UCCX natively supports some HTTPS REST calls, and really the level of support depends on your version. I.e., You have always been able to HTTP GET/POST in UCCX with native XML data handling, and in 11.5, we call the Make REST Call step, which adds support for more methods (DELETE, PUT, UPDATE) and custom headers, as well as Basic Auth. The newest 11.6 version gives us native JSON data handling.