Interruptor hold UCCX

[renatobandeirapereira1]

Hello,

Good afternoon,

I need of help, I want interrupt the hold, after user press one key of the phone, example:

1 - The ura speak - You can test your login,if not run, press 1.

2 - The time that user test the alteration, the user wait on hold.

3 - User press 1 is the wait is interrupted is script back run.

How I can configuration this function?

[Jonathan Schulenberg · Accepted solution]

Use a Play Prompt with DP[milliseconds] instead of the Delay step. Play Promot is interruptible unlike a Delay step between the he Call Hold and Unhold steps.

Note that this will only work if the media doesn't get renegotiated in such a way that out-of-band DTMF events are no longer visible to CUCM.

[renatobandeirapereira1]

Hello Jonathan Schulenberg 

I not got it configuration in script, do you have example?