cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1213
Views
0
Helpful
2
Replies

Invalid number (bad destination)

syed.amjad
Beginner
Beginner

Hi Team,

I am making a call to switch from my desktop application using cisco finesse api, I receive  <apiErrors>
<apiError>
<errorData>1</errorData>
<errorMessage>CF_GENERIC_OPERATION</errorMessage>
<errorType>Generic Error</errorType>
</apiError>
</apiErrors>

 

I wanted to understand is it correct error type I received or How can I configure a custom message which can identify that the called number is invalid.

 

 

 

Thanks

Syed

 

2 Replies 2

dekwan
Cisco Employee
Cisco Employee

Hi,

 

I moved this post to the Contact Center Developer forum since this is a Finesse question.

 

Finesse usually sends an INVALID_DESTINATION as the error message when it is indeed a bad destination. Take a look at the webservices logs to see what code the CTI server is sending to Finesse. Finesse is a pass through for this (and most) scenarios so it is getting this error from the CTI. Also, is this a UCCX or UCCE system?

 

Thanx,

Denise

dekwan
Cisco Employee
Cisco Employee

I spoke too soon. I just checked my CCE system and got the same error as you did for an invalid destination. Since this is a pass through from the CTI server, Finesse doesn't have any additional information to let you know that it is an invalid destination.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers