Contact Center

Hi  I have CVP call studio 11.5 i configure script , in the Voice Element Digits user can press id number ,the time between digits and digits is 2 sec , i want to change it to 5 sec that if i have user that pressing slow that the call didn't fail , T...

The library I use is following:http-client-4.5.10.jar httpcore-4.4.12.jar httpmime-4.5.10.jarHere is my custom java codepackage com.mycompany.cvp.webservice; import java.io.File; import org.apache.http.HttpEntity; import org.apache.http.client.meth...

We are in the process of embedding an Ivanti ticketing system webpage into Cisco Finesse (UCCX 11.6.1). While working on this using the 3rd party solution, any web access that has a Single Sign On (SSO) enabled, would either not display at all or wou...

Sorry - this is likely a very obvious / simple problem (to some!). When I use a sample gadget which is loaded to the 3rdpartygadget/files folder on the finesse server - the gadget works.When I use it on a external webserver it does not and this seems...

Hi,I am using Rest_Client Element to send data to API for Authentication, When i give static text in Body i get success, where as when i substitute some of the fields in Body with session Data i get 500 error, I am thinking the value is not substitut...

We have a customer that is wanting to use SSO with a custom thick client Finesse desktop client that will consume the REST API and BOSH interfaces directly.I understand that 11.6+ of Finesse now supports sending SSO access token instead of AgentID an...

I am trying to transfer a call in a third party gadget.  I have the following code finesse.restservices.Dialog.makeTransferCall( mediaaddress, number, {sucess: makeTransferCallSuccess,error: makeTransferCallError}); It throws an error stating  finess...