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Hello Guys,I am running uccx Finesse 11.6,cucm 12 ,social miner 11.6 in lab environment.The 'manage chat and email' was not showing in the  Finesse Desktop.I had to edit the desktop layout by changing the default social miner server address to be min...

Our XMPP client was working fine. But suddenly after few days it is frequently getting disconnected/reconnected to notification server. And sometimes on re-connection, authentication is also failing but again succeed in the next attempt.  As per our ...

Hi all,Now we have configure temporary hand off for authentication customer on IVR.I'm following temporary IVR handoff version 2.1 guide .It is works on single ingress and VXML gateway in my lab.But customer side there are multiple ingress and VXML g...

I'm playing around with the network VRU script using GS, specifically an external grammar. The documentation feels very sparse on how to get it working and I've tried multiple things and haven't gotten it to work. Anyone use this and can give me a pr...

What kind of notification I should receive if I send correct/incorrect string to an active dialog using SEND DTMF api. For my case, all the time I am receiving notification like this <Update><data><dialog/></data><event>PUT</event><requestId></reques...

Hi,I have a customer with approximately 5,000 users in their CUCM system.I want to pull the details of users from CUCM using AXL and import them into phone books for Finesse for UCCX 11.6(2).I have written some code that does this and generates four ...

Hello.does anyone have experience with the controlcenterservice for UCCX.I try to download the DpApi WSDL file via the link https://<uccx>/controlcenterservice/services/DpApi?wsdlI get the following error message. AXIS error:faultString: java.io.File...

Hello. I have a wallboard to show some information and statistics of the CSQ of my UCCX 11.6.Right now I can see variables like: Logged In Agents, Available Agents, Talking Agents, etc. but I also need to be able to see how many Not-Ready Agents and ...

Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR is registered up and recognized by UCCX. I'm need to get grammars for some really simple applications.  Basically, numbers (spoken and DTMF) and yes/no. I cannot find any docum...