Hi,I have a customer with approximately 5,000 users in their CUCM system.I want to pull the details of users from CUCM using AXL and import them into phone books for Finesse for UCCX 11.6(2).I have written some code that does this and generates four ...
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Hi,one of our customers has developed an own agent desktop via Finesse API but they have the issue that they get back multiple XMPP responses (notifications) for their requests. the following description for this issue was sent by the customer....As ...
Hello.does anyone have experience with the controlcenterservice for UCCX.I try to download the DpApi WSDL file via the link https://<uccx>/controlcenterservice/services/DpApi?wsdlI get the following error message. AXIS error:faultString: java.io.File...
Hello. I have a wallboard to show some information and statistics of the CSQ of my UCCX 11.6.Right now I can see variables like: Logged In Agents, Available Agents, Talking Agents, etc. but I also need to be able to see how many Not-Ready Agents and ...
Using UCCX version 11 and have installed Nuance ASR version 11. It's ASR is registered up and recognized by UCCX. I'm need to get grammars for some really simple applications. Basically, numbers (spoken and DTMF) and yes/no. I cannot find any docum...
Hello, I am trying to integrate UCCX 11.6.2 ES01 with SocialMiner 11.6.2 for email and chat. The SocialMiner server is in a DMZ as per the recommended design. I think that I have configured everything as I should but I am seeing SocialMiner Chat Gate...
Does changing the schedule name on a scheduled report affect the file name being either emailed or saved to a remote location?
Hi Team,I am making a call to switch from my desktop application using cisco finesse api, I receive <apiErrors><apiError><errorData>1</errorData><errorMessage>CF_GENERIC_OPERATION</errorMessage><errorType>Generic Error</errorType></apiError></apiErr...
The credentials that are supplied for the training sandbox are not working. Continue to get a log in failed error through AnyConnect.
Hello,I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues. The problem I can't fix is when refreshing the browser, the wrap up options are...
Hello,Does finesse have audit trail to know if someone changed layout or configuration in administrator. Does the logs contain these changes?Thanks.
Hi,We are building Finesse integration to our 3rd party CRM product using Java. We are using the REST API calls to make requests to Finesse and interpreting the responses from the notification service by creating an XMPP connection.Do we need to wor...
Very frequently we will pull this report and it will give me the following results 10000 Calls Presented950 Calls Handled49 Calls Abandoned0 Calls Dequeued But there is 1 call that is not accounted for? I cannot seem to find what happened to that mis...
Hello - Im looking for the CJP/WCC API documentation page that was supposed to have gone live March of 19 and its nowhere to be found. Does anyone have the direct link for the latest page? I've placed a screenshot of the page, but can no longer acc...
Hi, Does anyone know if it's possible to translate the 'name' field? In the older versions, we could just change it in the generated HTML code but with this newer version, the form fields are not included in the code anymore. We can get the informat...
