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Hello, I have two functions inside the java script of the gadget (Update Call Variable) and initiate direct transferupdateCallVariable : function (name, value) {updateCallVariable(name, value);}, initiateDirectTransfer : function (button){} On the XM...

Hi  UCCE 11.5 to the CVP  I get  30,000 per day , number off call like 100 per day that fail .in the CVP  log I see calls that fail I see this error.[INBOUND]: Refer failed with 404 - Not Found. May be a problem with Routing Configuration or Gateway ...

Hi,I implemented client that connects to UCCX server and listens to AGENT_STATE_CHANGE events. Now I want to try to use the same client for communication with UCCE. When I'm sending OPEN_REQ message, the server respond with FAILURE_CONF (status = 23)...

I am trying to send a OPEN_REQ and I am getting the following error. Not sure what I am missing. I have been breaking my head for weeks. Any help is much appreciated.  "\u0001\0\0\0\0\0\0\u0003\a?com.cisco.Ged188.CRACTIInvalidMessageException: readMs...

Hi, I have created UCCX 11.6 Sandbox lab and as per my knowledge it is avaliable with premium licenses. CUIC web page is there but it shows only reports where can I find Report definition  Tab. I want to create new reports and report definition. Plea...

We need to create some custom reports in CUIC standalone. In order to do that I'm trying to create new procedure in Informix database. I'm connected to UCCX as uccxhruser from Squirrel SQL Client. When running  CREATE FUNCTION query error "SQLState: ...

Hi,Seem I am not able to edit live data query or customize the report.Here am getting feedback from client, in Agent LiveData report, when the column 'Agent ID' is un-hid, the data shown is not the Agent ID configured in CCE admin. Checked and found ...

We are migrating CVP from 9 to 11.6 & Considering to use VVB .We had modified CVPSelfServiceBootStrap.vxml & CVPSelfService.tcl in vxml GW in order to achieve multi staging Environment. I see that VVB has some preconfigured scripts (.aef's)Can we edi...

I have a script that records a prompt and saves the resulting WAV to a folder in UCCX.  Very basic and it works.  Saving the prompt as a WAV file is secondary, what I really want to do with the recorded audio is send it, as a WAV, to another web serv...