Invalid number (bad destination)

[syed.amjad]

Hi Team,

I am making a call to switch from my desktop application using cisco finesse api, I receive  <apiErrors>
<apiError>
<errorData>1</errorData>
<errorMessage>CF_GENERIC_OPERATION</errorMessage>
<errorType>Generic Error</errorType>
</apiError>
</apiErrors>

I wanted to understand is it correct error type I received or How can I configure a custom message which can identify that the called number is invalid.

Thanks

Syed

[dekwan]

Hi,

I moved this post to the Contact Center Developer forum since this is a Finesse question.

Finesse usually sends an INVALID_DESTINATION as the error message when it is indeed a bad destination. Take a look at the webservices logs to see what code the CTI server is sending to Finesse. Finesse is a pass through for this (and most) scenarios so it is getting this error from the CTI. Also, is this a UCCX or UCCE system?

Thanx,

Denise

[dekwan]

I spoke too soon. I just checked my CCE system and got the same error as you did for an invalid destination. Since this is a pass through from the CTI server, Finesse doesn't have any additional information to let you know that it is an invalid destination.