IP Phone Agent Service

[bclarke]

I would like to use the new Service URL feature in CCM 4.x to "auto login/out" the Contact Center agents.

Or maybe Have the button(s) Ready / Not Ready the users.

Has anyone created a IP Phone service that would use paramaters to bypass the login screen for the agent and just log them in / out with a Single button?

I am hoping this could be done by just modifing the URL

[jasyoung]

And your hope shall be rewarded:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

[bclarke]

Thanks , I tried searching for it , for a few days, but no luck :)