Contact Center

We planned to migrate call center platforms to IPCC/CVP Enterprise and do a lab demo for end users. The IVR functions of CVP work greatly (through microapp), but when doing agent transfer, call is stuck. From CVP application server log, I can see the...

Hi,We are attempting to develop a CTI All events client using the CTI Server Messaging Interface, protocol 9. Could someone please advise of the command use to retrieve all agents? the QUERY_AGENT_STATE_REQ queries agent states for a single agent a...

I have 4 desktop agents with one supervisor.One of the agents is not visible in supervisor window. But this agent can login and recieve the calls.Any ideas

Some IVR's are able to mask DTMF tones. Thus when the user hits 1 the tone heard is a random tone and not the usual frequency. Can CVP routers be made to play random tones back to the user.

Has anyone create any custom visio shapes to represent their ICM scripting? I'm using some of the basic flowchart shapes but I could really use some additional shapes so I figured before I go off and try to customize some shapes that I'd see if anyon...

Folks, Could someone give me a good example or a sample script that shows how the e-mail trigger works? i have a need in which if the agents are not availble and the caller ends up going to voicemail, the IPCC should send out an e-mail trigg...

These are the two network cards that we predominantly have, are with supported?Broadcom NetXtreme 57xx Gigabit Controller Intel PRO / 1000 MTI have had mixed results with these cards. TAC says the Intel is unspoorted but I have a large number of ag...

I am new to IPCC express and sctrip writing. Is there a tutorial I can follow to write a simple scritpt to play a greeting and place people in a queue and send them to another number on off hours?? Thanks in advance for any help.

Hello,Is CVP support multiple languages?If thr answer yes, what languages?Thanks

I am using Cisco Supervisor Desktop 4.5.6.2 and CRA 3.5(2). The issue I am having is with Supervisor Barge-In. After a supervisor barges-in and hangs up, the call is still shown in Supervisor desktop and Agent desktop. The agent has to log out in ...

HI allFollowing the step in the CRA historical report developer guide 3.1 , I created one customer report using the SQL stored procedure. When I used the CRA historical report client to creat a report , it reported the error "the query engineer error...

When running the CTIOS CIL monitor we do not see some of the variables returned in the monitor although they sem to be OK in the desktop. We are in the process of developing a screen popup and need to see these variables. Anybody sen this before?

hello allI found there are the Contact Service Queues(CSQ)in the both CRA and CDA, please advise the difference between them.Which CSQ should be execute when answer the phone, the CSQ in the CDA or CRA?

hello,I've an ipcc express 3.5 enhanced version and I'd like to know if it's possible to send parameters to a web server, after a caller enters some DTMF inputs.Thanks in advance.jp