07-27-2007 12:58 AM - edited 03-14-2019 01:07 AM
Hi guys,
i have seen this question asked but not been answered yet.
I have configured ONE BUTTON login as stated on this url http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml
but i want the agent to automatically go to ready state after login.
how do i do this?
07-27-2007 01:40 AM
Hi,
I think that, by now, it is no possible. The agent manually has to go to the Ready state.
Hope this helps,
Juan Luis
08-07-2007 03:14 PM
In IPCC Admin Page, goto Subsystem->RMCM->Resources->select a resource and you will see automatic available. Enable this and your agent should be automatically ready.
Hope this helps, it's the only thing I could find that may work.
Regards,
Justin
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