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IPCC Agent Reporting

khunter
Level 1
Level 1

‎09-21-2004 11:03 AM - edited ‎03-13-2019 10:27 PM

In need of a configuration that would allow us to report per line (DN) statistics for agents using a multiple line (DN) phone configuration. Currently we're only able to report on the first line (DN) associated with a particular IP phone device. We're interested in pulling this data from ICM

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adignan
Level 8
Level 8

‎09-22-2004 08:05 AM

You will need to use CallMangaer CDR Analysis and Reporting tool or some other 3rd Party CDR Reporting application (ISI Infortel). ICM only monitors one line.

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khunter
Level 1
Level 1
In response to adignan

‎09-30-2004 01:31 PM

Will the IP switch provide agent statistics such as avail, hold, wrap time ?

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