How is the script sending the call to VM? With a Call Redirect or a Consult Call Transfer?
Also, when you say "If I call directly the extension of the voice mail it works fine", do you mean that if you call the VM Pilot Number from an internal phone you access the voicemail box for that phone (i.e. prompted for a password)? Is that the behavior you want from the CCX calls? If so, what voice mailbox should they be entering?
Typically, the desired behavior is to route a call to VM into a particular mailbox to leave a message. This is done by using Call Redirect, setting the Destination as the VM Pilot and setting the Called Address to the voice mailbox number. Is this how yours is setup?
