Contact Center

When i select the agent call summary report , and the filter parameter is set to resource group name or team names, does not apear all the agents, only apears the summary of the team supervisor. Its strange because weeks before when i select that fil...

where is the cad ip for uccx entered. i have a primary and f/o server. if the pri goes down the target server ip has to be changed, and i cannot seen to remember where thats done.thank you

When attempting to connect to:http://<server>/appsupervisorsystem throws an apache tomcat error saying the requested resource is not available on UCCX v7.0No reported bug on this. Appadmin and appuser pages display login correctly when they are hit....

Hello guys,I've noticed that in Desktop Administrator, VoIP Monitor branch there are much more devices present than actually configured agents. These devices that are not agents doesn't have IPCC Extension configured under users configuration page in...

Are there database tables within IP-IVR that can be hit via an external SQL query that would provide data about such things as prompts, applications and scripts available on that box and if so where? The CRS Database tables and fields document does ...

HiCan the chat/instant messaging feature be disabled in CAD?

Hi all,I want to deploy a new UCCX7 system with outbound option but I don't know what part number I have to order (with UCCX 5.x, the part number is CCX-50-PBOS1).Thanks,hoanghiep

Hi there !I already used the jtapi and http trigger with success...But, is there any way to start a script with a SMS ? A customer could send a SMS "product_name" to a UCCX number and then the script could select some resource to call him...Thanks.An...

I'm looking to have the Agent Stats Report up on the Agents screen at all times. We are doing this for the number in Q to be displayed. The problem we are having is it randomly disappears. It can be re-opened but is not the optimal solution. Please a...

I'm developping a TCL script (which get some variable in the running conf, under application>service>paramspace xyz).And I want to pass those parameters to a VMXL script, located on the flash of the router. Does somebody have an example of that kinf ...

Hello everybodyWe have UCCX ver 6 and we would like to install Opsview Agent which requires to install additional package Net Framework ver 2.0.5I would like to figure out whether installing Net Framework will affect Cisco Contact Center Express or n...

Hi,We have installed the Webview with ICM 7.0. Followed the exact procedures as per the Webview installation and administration guide. The installation does not return any error in between and completed successfully.If we try to access the webview fo...