HiWith a fractional PRI of 8 Channels, is it possible to dedicate 4 channels for Incoming only and 4 channels for outgoing only.The Voice Gateway used would be 3845, with IOS version 12.4.Can this be achieved using CUCM v7.Thanks
I have an "if" statement in a script I'm putting together. If I want to create a condition where a variable equals "3". I could enter queuelength == 3What would this look like if I wanted to create a condition of queuelength being equal to a variabl...
Hi all,We have a deployment of a UCCX 5.0(2) SR2 HA cluster.The web interface for the first server is always unavailable. We restart the servers, the web interface works but after a few hours it fails again.Does anyone face the same issue?
Our company is getting to the point where it would like to build more complex IVR scripts to provide for better caller experiences. Does anyone know if there is any specialized training class that just deals with how to use the Cisco CRS editor to bu...
Hi,Customer have UCCX premium with outbound option.Now, I can only from UCCX administration upload phone numbers to call.Is it possible to configure outbound dialing, so that I don't need to go to administration page?Maybe some dialer with phone numb...
Hi Guys,We had a shutdown on the weekend and unfortunately the RtCSQsSummary table for 3rd party wallboard are not updated anymore.The wallboard are currently showing all 0s and when I check the RtCSQsSummary table on CRS Server directly it also retu...
Hi!Just a quick question. With CRS Editor, we can connect to a database (via Data Source Name, “DSNâ€) to retrieve some data which then can be processed by our script in order to present the information to an end-user.Is there any support within C...
On my secondary IVR the Cisco AVVID Alarm Service has shutdown twice and needed to be restarted.this is not happening on my primary IVR. Any suggestions on what cold be causing this? my IVR version is 4.0(5)
I have two servers in HAexpress v7 sr110.0.0.1 - master 10.0.0.2 - slaveI have a web page the points to an http trigger on my ipcc express servers and passes some valueshttp://10.0.0.1:8080/promptmgr?CCName=1&P_No=Welcome_Msg&CC=690&Action=1This all ...
Hi Can UCCX be installed remotely? Cisco Document clearly mentions not to use VNC/PCAnywhere/iLO/RDP, however for the CRS troubleshooting one of the methods mentioned is VNC.Does using VNC for install, really have any impact?Thanks.
Greetings,I have configured an ICM Call Variable to show in CAD. The variable is filled in a routing script and for 3 DN's it is displaying the right information. Last week I added another DN with a different value to be displayed through this variab...
Hi,My customer has just been upgraded from CCX 3.5 to 7.0 Enhanced.They claim that on the old server in CAD, the real-time report that the agents could view used to refresh in real-time, however the new install only refreshes every 10 seconds. Does a...
Hi, We had some problems on our WAN connection yesterday and the UCCX agents received the following error message – 10:17:42 "The agent extension is out of service, ready state changed and call control operations cannot be performed" then 10:17:44 "T...
