Contact Center

Can anyone point me to a Cisco Document that points to the rule on how to use an ICD extension? I am specifically looking for the Rules of using ICD extensions for agent or supervisor desktops and sharing that extension on multiple phones. My memory ...

Hello we have an IPCC 3.5 and randomly it drops calls. the call comes in through a POTS line in our gateway, the plar opx command in the fxo port points to the pilot point of the trigger in ipcc. we have the cti route point configured in CCM 6.x and ...

IPCC 4.0(5)a.When I try to upload a prompt I get "java.lang.NullPointerException" error. I have uploaded several other prompts with no issues. I have checked the format of this prompt and it is correct. What could be causing this error and how can...

When I want to make changes, I get the following message :Config Changes are not allowed during 'Backup' operation, which was started by 'administrator' at 'Fri Jan 23 02:04:15 CET 2009 '. Please try again after 'Backup' is complete. We already check...

I need to know what is the version of IPCC that is compitable with Oracle E-Business (is it Express or Enterprise)and which License(Standard-Enhanced-Premium).

Hi all,is there the possibility to redirect the call if the call presented to IPCC is not answered by agents (not in queue)!!!Sometime, agents do not answer to calls, and the call loop continuosly between agents that are in ready state but do not ans...

Hi Team,I have a scenario.I need to permit some users to call a particular number and put some authentication ( like PIN ), then they can call long distance numbers. As we have DISA in PBX.They will be calling to the office number, system asks the PI...

Can someone tell me pleeease. why this is following what i need to do. If you see my claims menu, user go to csq maip. when there is no one logged in, i was hoping to route it offsite, If I DO NOT have goto qued calls, csq does not get calls it route...

Hi all,i have to configure IPCC-X 5.0 with CME ..this is my first installation and i dont have any idea about IPCC or CRS .. i have configure CME and its working fine for simple incoming and outgoing calls ..can any one tell me how CRS will communica...

Hello,I have a user that keeps going into “Reserve” .when the user logs on and clicks the ready icon, the bottom of the screen says “Reserved Partial Service” we are running UCCX 4.5(2)how can I solve this issueThanks

Hi,In one of our customer's setup the Voice GWs will be in the DMZ zone , and CCM & CRS/IVR server will be in the intranel(LAN) zone.What is the most recommended signalling & Medial protocol which most customers will use across firewalls?thanks

Agents don't get presented with login box - "The license or Resource Manager maybe down". I waded through forum and found a few suggestions to restart LDAP Service Monitor to no avail. I've also run some traces and found the AppEvent.evt looks like i...

Hi.Currently customer is having some problemas when monitoring/recording agents on the contact center. Everytime he/she tries to monitor someone the event viewer on the CRS Server gets:FCVMS207 Error: in retrieving mac address for agent (6105) Error ...