IPCC Express 3.5 API

[davidwall]

Hello.

Would someone please direct me to the API for interrogating IPCC Express 3.5 real-time data? I need to get calls-in-queue and agents-logged-in for a couple of specified CSQs.

Thanks.

David

[srikrama]

Hi,

Refer the folloing link ..

http://www.cisco.com/application/pdf/en/us/guest/products/ps5883/c1067/ccmigration_09186a00801eddf3.pdf(pg 18-41 The Real-time Snapshot Config Menu Option)

Regards

Srikanth

[davidwall]

Srikanth,

Great, that should take care of my immediate requirement.

For some reason I thought there was a Java API for reporting as well. Is that not the case?

Best regards,

David