08-14-2006 03:04 PM - edited 03-14-2019 12:00 AM
Hello,
Is there any outbound option for IPCC Express? Is it possible to create outbound scripts? Would this be done by using http trigger? I dont even know where to start with this. Looking for any starting points. The final product would be like a bunch of records from a database with client appt information. Outbound option would begin for agents at certain times throughout the day. Possible??
Thank you in advance...
08-18-2006 12:11 PM
Typically there is at least one script per campaign. This lets you create a script that sends the call to skill groups that are also
associated with the campaign.
This URL should help you:
08-21-2006 01:56 PM
Sorry, I am not seeing it. Is this the right link? If so, can you point me to the correct page. Thank you in advance...
08-22-2006 10:05 AM
That was a link for Cisco Partners. Try the customer link:
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