Hello, We have 4 different CTIOS boxes that two different agent CallCenters can connect to. One CallCenter goes to 1A/1B and the other agents connect to 2A/2B. Anyway, is there a way on the CTIOS boxes to see how many agents are connected to the in...
Are there any tools or doucments on how to better review CTIOS desktop logs and/or All ICM device services (PG, Lgr, CTIOS,etc)?Thank you in advance for your help.
Hello, Is there any outbound option for IPCC Express? Is it possible to create outbound scripts? Would this be done by using http trigger? I dont even know where to start with this. Looking for any starting points. The final product would be like a...
I have a main script and within the script I have a node that is "Run Ext. Script". There is a box next to that which shows a number "in-progress" and a number below which shows "abort". Can someone tell me what causes these aborts and how I can corr...
I had this issue one time. I am not sure why this worked, but it did. So, right click on My Network Places-select properties, go to Advanced Menu drop down and select advanced settings. If Local ARea Connection 2 is listed first, reorder the LAN sett...
