10-05-2005 02:53 PM - edited 03-13-2019 11:12 PM
When an agent did not answered an ICD call, the agent became "logout" and the call is returned to the queue. Could we modify that to change the status for "Not ready" instead of "logout". Thanks
10-06-2005 02:54 AM
The default behaviour is for the agent to be put in the Not Ready state if they do not answer a presented call. You can turn this feature off, but I have not seen where you can set it to Logout. Please see below for instructions to turn the feature off.
CRS 3.0
http://www.cisco.com/en/US/products/sw/custcosw/ps3651/products_qanda_item09186a008021df8d.shtml
CRS 4.0
1. Go to Appadmin -> System -> System Parameters
2. Change Agent State After Ring No Answer to Ready.
Hope this helps.
Brandon
10-06-2005 03:09 AM
On Ring No Answer the ICD agent goes to "Not Ready" state
Regards
Prasanth
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