I have recently adopted an IPCC Express version 4.0(5) system as part of changing jobs. I am finding that supervisors on the system are receiving the following error when trying to re-skill and agent through Subsystems -> RmCm -> Resources:
Error:IllegalAccessException
This doesn't always happen. It is intermittent. I went to see the behavior as demonstrated by one of our call center supervisors. I saw her re-skill two agents with no issue and then receive the error several times when trying to re-skill the third. We went to my computer where I tried. The re-skill was successful. We went back to her machine and re-skilled the same agent, and it worked. The IPCC Express (CRS) server is here in the same building that we are in, so it shouldn't be any kind of time-out due to latency.
I queried the error on the support forums and the Cisco support site and found nothing related to this particular issue. Any thoughts?
Thanks
