About Hard_Boiled_Greg

Hard_Boiled_Greg · 04-26-2021

For those running Sophos in their enterprise for AV protection on their Mac platforms, please be aware that the Sophos application will prevent incoming calls to Jabber from ringing through. We have run into this issue with numerous users who have up...

Hard_Boiled_Greg · 05-15-2019

I ran into this same issue on a CUCM 11.5 system on May 14, 2019. The conditions and error message of "/usr/local/platform/bin/startcliscript.sh: fork: retry: Resource temporarily unavailable" were the same. I ended up having to reboot the CUCM Publi...

Hard_Boiled_Greg · 01-19-2011

I have recently adopted an IPCC Express version 4.0(5) system as part of changing jobs. I am finding that supervisors on the system are receiving the following error when trying to re-skill and agent through Subsystems -> RmCm -> Resources:Error:Ille...

Hard_Boiled_Greg · 02-18-2010

I am running CUCM 7.1. Our management would like to populate a Speed Dial button on each phone that rings our security desk. I can easily use the Bulk Admin tool to push a Speed Dial to each phone. However, these users will be able to change or remov...

Hard_Boiled_Greg · 07-20-2009

I have purchased UCCX 7.0 and plan on ousing Agent E-mail. One question I have which is not clear in any of the Cisco docs I have read is what, if any, real-time and historical reporting comes relative to Agent E-mail. I need to be able to have histo...

Hard_Boiled_Greg · 04-04-2023

I had this exact same issue on a single node Unity Connection system. DRS was completely unresponsive when I would go into the web interface. I tried rebooting the system which did nothing. Even though the IPSEC certificate wasn't set to expire for a...

Hard_Boiled_Greg · 02-08-2023

I had this problem on a Cisco 8851 back in 2018. At the time, that phone was running sip88xx.10-3-1-20. TAC had me upgrade it to 12-0-1SR1-1 which did nothing. After several weeks of working with TAC to no avail, they finally had me ship them the pho...

Hard_Boiled_Greg · 09-22-2022

We had this same problem too when calls were being transferred from a Cisco phone to a Unity CallHandler that had Caller Input options. If we called the extension of the Call Handler directly from a Cisco phone and selected an option from the Call Ha...

Hard_Boiled_Greg · 03-03-2022

We have seen this issue crop up a couple of times in our UCCX environment. We are running UCCX version 10.6(1)SU2 in HA. We have significantly more licenses that we have users on the system. This very problem happened to me this morning and has happe...

Hard_Boiled_Greg · 03-03-2022

We have seen this issue crop up a couple of times in our UCCX environment. We are running UCCX version 10.6(1)SU2 in HA. We have significantly more licenses that we have users on the system. This very problem happened to me this morning and has happe...

Member Since	‎08-04-2005 08:05 AM
Date Last Visited	‎05-09-2023 02:44 AM
Posts	65
Total Helpful Votes Received	85

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User Activity

Incoming Calls to Cisco Jabber on Mac Big Sur blocked by Sophos - No Fix

CSCut80245 - CER 10.5.1 - Unable to Login to Local Console/SSH using OS Admin Account

IPCC Express IllegalAccessException when re-skilling agents

System Administered Speed Dial in CUCM7

UCCX 7 Agent E-mail Reporting

Re: Cisco Unity connection DRF page options are not working

Re: CP-8851 Feature/Session Buttons Flashing Red, Amber, and Green

Re: AA: You cannot be transferred to this number. Check the number and

Re: CAD login fails with a licensing error

Re: CAD License Error UCCX HA