IPCC Express - supervisor can't monitor agents

[wilsonsant]

Hi Guys,

We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?

Thanks,

Wilson

[Jonathan Schulenberg]

Please run a search for this. We've covered on this forum countless times.

[wilsonsant]

Hi Schulenberg,

I am sorry, but, I don't understand that you say.

Thanks,

Wilson

[Nicolas Mansour]

Hi,

Please elaborate what do you mean by monitor.

Are the agents showing in the supervisors screen? or can't you silent monitor an agent ?

[wilsonsant]

Hi Nicolas,

We solved the problem. There were difference software version between Supervisor, Agent, IPCC and too install again poinstall in the machine. After this action the problem was solved.

Thank You,

Wilson Santana