IPCC Express to send call directly to Unity subscriber greeting

[m.maddox]

I need help scripting this if it is even possible. I would like for the call to be redirected to a specific Unity subscriber's standard greeting - Thank you for any assistance you can provide.

[Brandon Buffin]

One way to handle this is with a CTI Route Point and a Voicemail Profile in CallManager. As an example, setup a Voicemail Profile and make the Voice Mail Box Mask equal to the subscriber's extension to who's voicemail you want to transfer the call. Create a CTI Route Point and assign it a DN (3500 for example). In DN configuration, make the Voice Mail Profile the profile you just created. Check to forward all calls to this DN to voicemail. Now, when you call 3500, the call will go directly to the voicemail box of the subscriber. You can now use this DN (3500) in a Call Redirect step in IPCC.

Hope this helps. If so, please rate the post.

Thanks,

Brandon

[webberr]

In our CallManager/Unity system we have a nice feature where you can forward a call directly to someone's voicemail greeting by tranferring a call to * followed by their 5-digit extension:

http://www.cisco.com/warp/public/788/AVVID/transfer_voicemail.html

So in our CTI route point the directory number is simply *XXXXX. This is handy from time to time.

I believe if you set this up for your system, then configured the IPCC Express script to transfer the call to *ZZZZ, where ZZZZ is the extension of the person's voicemail box you want the call to go to, it should work.

Rob.

[Brandon Buffin]

We have this setup as well. What we ran into is that you cannot use * in the extension in IPCC.

Brandon

[m.maddox]

Great information! I'll give it a try and let you know how it goes.

Thank you!!