IPCC Script Question

[philippe.cousineau]

Hi there,

I have an ICD script that send an email when a customer is in the queue for X time.

there is a problem with this, this morning I got an email that said that a custumer was in the queue for 59 minutes which is an big error. I would like to figure out why I got this wrong information.

I will join a screenshot of my script and here is all the variable information

minWaitDuration 0

minWaitThreshold 5

intWaitdurationEmailSended 0

intTmp 0

wecWaitDuration 0

here is the email that I have the problem :

Date/heure: Mar 30, 2009 9:09:00 AM

File: xx Public (FR)

ID: 11551

Appelant: 81975834xx

Attente: 59 min

--------------------------------------------------------------------------------

[sbilgi]

What kind script are you having problem with, ICM or IPIVR?

[Marwan ALshawi]

can you attach your scripts

[Jonathan Schulenberg]

Assuming this wasn't a problem with your script (that you haven't posted for us to review), I'll guess this was most likely a "stuck call". Check the real-time reporting interface for the CSQ if you get this again.

Stuck calls are sometimes Java or Windows flaking out. Other times it can be you don't have enough error handling in your script. A common one is to make sure you have an On Exception GoTo (contactInactiveException) step.

[asafayan]

Could you describe the benefit of of using an On Exception GoTo? Does it re-route the otherwise failed call somewhere?

TIA

[philippe.cousineau]

Here is the script attatch. maybe it's gona help you.

thanks