We are currently running enterprise version 7.1(5). We put the servers on a seperate windows domain, along with our Unity server. We would like to consolidate back down to one domain. What implacations could that have on our IPCC environment? If ...
Hi,I have a problem adding a new IPIVR PIM in an IPCC deployment with an IPIVR working fine.My systems is made of two proggers. I have IPCC version 7.2(3). I have got a Generic PG with one CallManager PIM an another VRU PIM working fine.I have added ...
ICM 7.5I have installed Rogger and when i installed AW the installation goes fine with proper database creation for AWDB and HDS. Once the installation is complete i tried to start the Distributor services from ICM Service Control but nor the service...
My customer needs to route the call one way if there are agents logged in but not ready, and another way if there are no agents logged in at all. Is there a way to script this in ICM 7.0?
I don't do IPCC scripting full time and so I'm always left wondering if I could have improved my script in some fashion.I've attached a very simple script I just created for a new site that's going live in the few days. Does anyone have any suggesti...
Hi,I have a long..long list of DNs that I can put into a DN Lookup Node but this takes time and means a single change requires a resonable amount of re-work. I'd like to be able to put my DNs into a Table along with a DEPARTMENT code.Ie:DN DEPT1...
Hi There i would like to know whether we can have a direct upgrade from UCCX 4.0.(2) to 5.X or 7.x as i find upgrade paths to these version from 4.5x onwards. Please do confirm as i have to reply to my manager. thanks
I select some historical reports and receive info like this:There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm you...
I need to write both an ICM script and IPIVR script for an outbound campaign to notify customers of their upcoming appt. The import file which is .csv will have the date and time of the appt in that file which may look like this: 9:00,11202008. I a...
Hi there,I have an ICD script that send an email when a customer is in the queue for X time.there is a problem with this, this morning I got an email that said that a custumer was in the queue for 59 minutes which is an big error. I would like to fi...
I am building a new script on the UCCX and I want to set a parameter that will log the button pressed on the phone (say a user hits a menu and presses 1, I want the system to carry that over to the next script) so I can set and (IF varible) that says...
Hi,For a customer I developped a CRS/CCX application with the script editor and the size of the script is around 150-160kb.I estimate the number of simultaneous calls around 50 max maybe 100 ...I ask this question because in the past I loaded some XM...
Hi,We have a customer running on IPCC Express 7.0(Premium) with CCM 7.0. They have Rightfax server integrated to CCM to send out fax messages. Pls check into below requirement and suggest if its a do-able solution. If yes, pls suggest, how can this b...
