IPCC upgrade ....???

[Amer Mohammad Abu zied]

dear all

i have 2 cisco call managers ( 4.2(3)sr2) and also i have an IPCC (4.0(5)_build042) i want to upgrade my infrastructure to CUCM 7.x and CCX 7.x

what is the right procedure and tools  to do that with minimal down time and technical difficulties

and thanks in advance

[Walter Solano]

Hello Amer,

The first detail that needs to be check its if you current hardware support UCCX 7, this can be check in the UCCX compatibility matrix.

http://tools.cisco.com/squish/f7BAe

Also you will need a license upgrade from UCCX 4.0(5) to 7.0(1) that can be requested to Cisco licensing team.

After that you need to follow the procedure that its under the UCCX 7, intalation guide;

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdf

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist