We are looking at using work-at-home agents. For various reasons, we want them to use analog phones. We are on CM 7.x and UCCE 7.5.1. We run the CAD desktop.
The documentation is not always clear regarding the configuration requirements. I am also not clear as to whether two separate gateways are required (the "caller gateway" and the "agent gateway"). Are the agent phone connections always treated as FX lines?
I have more questions that I can ask in this space. I am looking for someone who has successfully deployed this and would be willing to work through the process with me.