Is CTI-OS “ with UCCE” support pop-up screen

[sidris-sid]

Hi experts,

I am trying to integrate a browser based customer application which is running on an application server (IIS service) for Cisco CTI-OS “UCCE” to pop-up screen “browser” once the call is route to the agent, all my agents already using CTI-OS of course CAD agents is already working fine?

Do I need to customize CTI-OS or there is any tool from Cisco which can modify CTI-OS especially in my case I don’t have developer team whom can help in this regards.

Thanks,

Saeed

[jpsweeney77]

Sorry, but their is only way to customize the CTIOS experience which is by using the provided API.

[mmoravek]

Hi Saeed,

We have already gone through customization of CTIOS and we created a fairly customizable solution that could  suit your needs by just changing configuration. It is able to integrate with most web CRM systems with no need to code.

Check out http://www.2ring.com/agd and if it feels right feel free to contact us. We can do a demo on webex for you.

BR

Miroslav Moravek