Issue configuration outbound option HA

[JIMMY18]

I had an issue when configuring outbound option HA on pcce 11.6

1. When I active mode HA on outbound option, the Rogger B alarm ( pic1 )

    2. After that, I config MR_PIM and SIP Dialer, MR_PIM can not connected ( pic2 ; pic3 )

[Ramamoorthy Shanmugam]

Check the below settings.

PCCE 11.6  outbound HA - Apart from alerts themselves, OOB seems to be working fine. Because of Bug .

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvg44618

PIM should be Active.

check the PG registry : Computer\Hkey_local_machine\Cisco Systems,Inc\ICM\Instance\PG2x\PG\CurrentVersion\PIMS\PIM1\GenericData àPeripheralEnabled = 1 and PeripheralID =xxxx

Thanks& Regards,

S. Ram

[JIMMY18]

Hi Ramamoorthy,

I config registry as you comment ( pic4 ), but PIM can not active.

Do you have any way to check ?

Thanks,

Jimmy.

[JIMMY18]

Add pic4

[Ramamoorthy Shanmugam]

Hi ,

can you provide dumplog for MR PG and PIM logs.

[JIMMY18]

Hi, 

Can you show me how to collect these logs ?

Thanks,

Jimmy.

[Ramamoorthy Shanmugam]

 Hi,

Take the log from MR PG folder

dump log sample log collection  //

C:\Users\administrator. CCE>cd C:\icm\cce\PG3A\logfiles

C:\icm\cce\PG3A\logfiles>dumplog pim1 /bt 10:00 /et 10:30 /o

C:\icm\cce\PG3A\logfiles>pim1.txt

C:\icm\cce\PG3A\logfiles>

C:\Users\administrator. CCE>cd C:\icm\cce\PG3A\logfiles

C:\icm\cce\PG3A\logfiles>dumplog pgag /bt 10:00 /et 10:30 /o

for more details please refer the below link :

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-intelligent-contact-management-enterprise/20406-1.html

[JIMMY18]

Hi,

I send logs file.

Thanks,

Jimmy.

[Ramamoorthy Shanmugam]

Hi ,

use the below command to collect full pim logs .

C:\icm\pcce\PG2A\logfiles>dumplog pim2 /last /o

C:\>cd C:\icm\pcce\PG2A\logfiles

C:\icm\pcce\PG2A\logfiles>dumplog pim2 /last /o

C:\icm\pcce\PG2A\logfiles>pim2.txt

Make sure Peripheral ID and MR connection ports is correct. MR connection port starting from 38001 ..  

Below is the sample MR PIM output.

15:21:23:865 PG2B-pim1 Trace: Transport: appTcpServiceName1 = 38001

15:21:23:865 PG2B-pim1 Trace: Transport: appServerHostName2 = <<PG Hostname or IP>>

15:21:23:865 PG2B-pim1 Trace: Transport: appTcpServiceName2 = 38001

15:21:23:865 PG2B-pim1 Peripheral: 5006, sending OPC: PIM_OK_ACK, acknowledgment for command: PIM_CONFIGURE_REQ (Trans ID: 0).

15:21:23:865 PG2B-pim1 Attempting to connect to MR application at IP address: << PG Address>>, port: 38001.

Thanks & Regards,

S.Ram