HI All, I have a problem with UCCX 11.6(2). I can create the folder on CUIC subscriber but, I can not do it on CUIC publisher, and when create the report on CUIC subscriber, it can not show on CUIC publisher. Please help to fix this. Thanks.

HI, Please help to solve this problem. I use PCCE 11.6 lab only with : Rogger, AWDB, CVP OAMP, Finesse, CUIC, VVB, Voice Gateway. I can user outbound option with mode AgentBase, but when use mode IVR. After the customer answer the call, it is disconn...

Hi, I use PCCE 11.6 with Outbound Option HA. When I import contact with phone number start the number 0 ( For example : 09xxxxx), auto dialer work ok. But when I import contact with phone number start the number other 0 ( For example : 909xxxxx), aut...

HI,   Mediasense can not access web search and play, I see the log request time out, but the recording is still working.   I use CLI command : "show status"   Disk/active 19930380K 1868872K 17857692K (91%)Disk/inactive 19930316K 3076352K 16650148K (8...

I had an issue when configuring outbound option HA on pcce 11.6   When I active mode HA on outbound option, the Rogger B alarm ( pic1 )     2. After that, I config MR_PIM and SIP Dialer, MR_PIM can not connected ( pic2 ; pic3 )