Issue with CAD client update..

[marcoriosbazan]

i have a problem with CAD update..

see the image below..

[Jonathan Schulenberg]

Is this CCX or CCE?

What version are you upgrade from and to?

Is the user a local administrator of that PC?

Is there a firewall, ACL, NAT, or anything restricting communications between that PC and the server?

Is this happening on every PC or just this one?

[marcoriosbazan]

->is the CCX..

->when i change the desktop of the agent (adding a button), and CAD software tries to update the client version ..

then I get this error message ..

->yes is the local admin

->no nothing between

->on every PC..

[kraghavansag]

I think I have seen this happen in a WAN connectivity where there were huge packet drops between the server and agent desktop. is the agent on the LAN where the server is?

[marcoriosbazan]

my topology..

[kraghavansag]

can you check and see if you find anything in the logs for CAD software? location : C:\Program Files\Cisco\Desktop\log . you may want to check the one which says agent0001.log after you try to open the CAD.

[marcoriosbazan]

i find the file..

[clarkjaso]

How about trying to put your UCCX server name in the host file of the PC, then try.

[marcoriosbazan]

I have tried but got no success... more info guys..

This update uses the proxy? works with the .pac script?

[kraghavansag]

Is it working now?

[marcoriosbazan]

no.. isn't work..

[marcoriosbazan]

it is possible that this application depends on the version of Internet Explorer or another patch, to interpret the script . pac?