Contact Center

Hi all,I'm facing an issue when using DB Read + DB Get objects in my scripting. DB Read will be extracting a single row from the table while DB Get would assigning the result from DB Read into the variables defined.However, each time it goes through ...

Hi,UCCX 5.0(2). I have 1 (one) CSQ with 2 (two) agents in there.- Resource Pool Selection Model for my CSQ is "Resource Group"- Resource Selection Criteria is "Linear"- there are 2 (two) resource listed: Agent_1 (top-most), Agent_2 (the second one) ...

Hi,I'm at a loss to explain the reported behaviour of a number of inbound calls to UCCX agents. They are saying the call is presented to them, but when the agent answers, they hear ringing and when the call gets answered by the remote party, they cla...

Hi,I have a requirement from a customer mentioned below,For Investors Relations press 1.For Human Potential press 2.For Public relations press 3.For CEO office press 4.For CFO Office press 5.For other departments or operator assistance press 0.Each c...

We have a new script that we're trying to implement. PSNT caller calls 800 number routed to our CM ingress gateway -> Gatekeeper trunk -> Gatekeeper -> IPCC Enterprise w/CVP. Caller hit's option #1 then #3 which routes the call back out the Gatekee...

I am using Call Manager 6.0. i have created some auth codes. but these auth codes are users based is there any way to restrict autcodes with extension. Just like my extension is 2001 and my auth code is 12345. so if somebody wants to use my auth from...

Folks,when I try to add a trigger to my application I get this error* Failed to create the CTI Route Point and corresponding Line on Unified CM.what's wrong ?

HiIs there any hardening guide for Windows 2003 on UCCX 7.0.Thanks

Hi, I have imported a contact list that has two different phone numbers for a contact, how is the proper way to use the skip-next action for the system to use the second number to try to reach the contact after calling the first number and realizing ...

On main script they want to dial by ext at any time and dial ext 5 to drop to diretory handler to dial by name. Is this possible?

hi i have a unique requirement where my customer wants the agent statistics to be displayed for the CAD supervisors but not for the CAD Agents. i am using IPCC 7.2 with CAD and CSD is there a way we can achieve this.

With IPPCx 7.x in HA mode, can QM be used on the same servers as the IPPCx software or is a seperate server always required?