08-14-2012 07:07 AM - edited 03-14-2019 10:21 AM
Trying to use Menu Step to give Caller option to give 1 to leave a message or 2 to return to queue.
When pull Menu to script, and fill in Filter, I do not get the "+" to program the "1" and "2". What am I missing?
Solved! Go to Solution.
08-14-2012 08:13 AM
So what is the issue here?
Menu steps shows nodes 1 and 2 which is what you named them. Simply add your logic under those nodes, keep in mind you don't need to name it 1 and 2, they can have any label names, I usually use something descriptive.
What + are you looking for?
HTH,
Chris
08-14-2012 07:13 AM
Are you using correct script editor? Did you try uninstalling it and installing one from his system?
Can you post screen shots of your menu filter configuration and the script showing missing +?
Chris
08-14-2012 08:07 AM
08-14-2012 08:13 AM
So what is the issue here?
Menu steps shows nodes 1 and 2 which is what you named them. Simply add your logic under those nodes, keep in mind you don't need to name it 1 and 2, they can have any label names, I usually use something descriptive.
What + are you looking for?
HTH,
Chris
08-14-2012 08:22 AM
I was looking for a "+" to drop and allow for programming but there was not one. tried dragging and danged if it didnt work! Thanks for your patience! I am a Avaya AACC script programmer and sometimes this UCCX programming is a bear to wrap my head around.
Have a great day!
Kedre
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide