It is possible to obtain current queue depth to script?

[Andrei Fokin]

Dear, colleagues!

I want to try add periodically playing voice message about current queue depth (how many caller on queue) in script. It is really to read data about queue depth to script and play custom message to each caller (with periodical playng message about queue depth).

Thank you.

[barry · Accepted solution]

Hi

If you want to play the caller's current position in the queue, yes, this can be done.

Use the Get Reporting Statistic step within the script, and one of the options is to return the current queue position.

Once you have that value in a variable, you can then play whatever prompt you like,

Barry